filibet Privacy Policy – How Your Personal Data Is Handled

When you register and use the filibet platform, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you use for deposits and withdrawals in Philippine pesos. We also collect technical data such as your device type, IP address, browser information, and session activity logs each time you access the platform. If you contact our support team, we retain records of those communications to help us resolve issues and improve our service. For identity verification purposes, we may request a copy of a government-issued ID or other documentation as required by applicable regulations. We only collect information that is genuinely needed to deliver a safe, compliant, and personalised betting experience. You will always be informed at the point of collection about what data is being gathered and why.

The personal data we collect is used primarily to create and manage your filibet account, process your deposits and withdrawals, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your betting activity and session data help us detect unusual behaviour, prevent fraud, and ensure the integrity of the platform for all Filipino players. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience on mobile and desktop. filibet does not sell, rent, or trade your personal information to third-party marketing companies under any circumstances. Where we share data with trusted service providers — such as payment processors or identity verification partners — those parties are contractually bound to handle your information securely and only for the specific purpose for which it was shared. You have the right to request details of any third parties with whom your data has been shared.

filibet uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account details and payment information remain confidential at all times. Our servers are hosted in secure environments with restricted access, and we conduct regular security reviews to identify and address potential vulnerabilities. Internally, access to player data is limited to staff members who require it to perform their specific job functions, and all personnel are trained on data protection responsibilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities in accordance with applicable law. We strongly encourage you to use a strong, unique password for your filibet account and to enable any additional security features available in your account settings. If you suspect any unauthorised access to your account, please contact our support team immediately.

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request that we correct any inaccurate or incomplete information associated with your account. If you wish to close your account and have your personal data deleted, you can submit a request to our support team, subject to any legal retention obligations that may require us to keep certain records for a defined period. You have the right to object to or restrict certain types of data processing, including the use of your information for profiling or analytics purposes. Where we rely on your consent as the legal basis for processing your data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. All requests relating to your data rights will be handled promptly and in accordance with applicable data protection law. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Financial transaction records are typically retained for a minimum of five years to comply with anti-money laundering requirements. When you close your account, we will delete or anonymise your personal data in accordance with our internal retention schedule, except where we are legally required to keep it. filibet uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the site is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles. For a full list of the cookies we use and their purposes, please contact our support team or refer to the cookie settings available on the platform.